Your question is important to us. A customer service representative will usually respond to your message within 1 – 2 business days. Should you need to contact us via phone, please select the appropriate phone number.
Please remember all products shipped by Thane Direct USA carry our iron clad money back guarantee less shipping and handling.
Hours of Operation:
Monday – Friday 8:30 a.m. – 5:00 p.m. EST
Saturday 9:00 a.m. – 2:00 p.m. EST
Closed Sundays and most U.S. Holidays.
For all Retail and Catalog Orders please call- (800) 762-4427.
If you purchased a product from QVC- please call the appropriate number listed below:
H2O Mop Call: (800) 377-0519
Flavorwave Turbo Oven Call: (800) 458-6660
If you purchased your product from a toll-free number you saw on a Infomercial Commercial or from THANE.com, please call the appropriate number listed below:
AbDoer Twist™ 719-948-5708
California Beauty Slim ‘N Lift Supreme Comfort 719-948-1582
Flavorwave Deluxe Oven 719-948-1585
Flavorwave Turbo Oven 719-948-1588
H2O Mop® X5™ 719-948-2612
H2O Mop® 719-948-1580
H2O Mop® Ultra 719-948-1581
H2O Vac Turbo 719-948-1587
Orbitrek Platinum 719-948-5710
Orbitrek Elite 719-948-5715
Rockin Abs 719-948-5386
The Perfect Dog® Training System 719-948-1589
Red Fusion® 719-948-5364
Nano Gym 719-948-5712
Total Flex® 719-948-2424
Derma Seta 719-948-5706
All Others 719-948-1596
For more information on Return Policies and Warranties, please visit our customer support page.