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Contact Us

Your question is important to us. A customer service representative will usually respond to your message within 1 - 2 business days. Should you need to contact us via phone, please select the appropriate phone number.


Please remember all products shipped by Thane Direct USA carry our iron clad money back guarantee less shipping and handling.




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Hours of Operation:

Regular Hours:

Monday – Friday 8:30 a.m. – 5:00 p.m. EST

Saturday 9:00 a.m. – 2:00 p.m. EST

Closed Sundays and most U.S. Holidays.


For all Retail and Catalog Orders please call- (800) 762-4427.


If you purchased a product from QVC- please call the appropriate number listed below.


H2O Mop Call: (800) 377-0519

Flavorwave Turbo Oven Call: (800) 458-6660


If you purchased your product from a toll-free number you saw on a Infomercial Commercial or from THANE.com, please call the appropriate number listed below.


AbDoer Twist™ 719-948-5708

California Beauty Slim 'N Lift Supreme Comfort 719-948-1582

Flavorwave Deluxe Oven 719-948-1585

Flavorwave Turbo Oven 719-948-1588

H2O Mop® X5™ 719-948-2612

H2O Mop® 719-948-1580

H2O Mop® Ultra 719-948-1581

H2O Vac Turbo 719-948-1587

Orbitrek Platinum 719-948-5710

Orbitrek Elite 719-948-5715

Rockin Abs 719-948-5386

The Perfect Dog® Training System 719-948-1589

FlavorStone® 719-948-5717

Red Fusion® 719-948-5364

Nano Gym 719-948-5712

Total Flex® 719-948-2424

Derma Seta 719-948-5706

All Others 719-948-1596