H2O Care & Maintenance - Thane Direct USA
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Thane Direct USA

If you are using your steam product, it is very important to take care of it properly.  Just as your automobile runs better with a little routine care and maintenance, your steam product also benefits greatly from a little monthly attention.

H2O HD – Frequently Asked Questions

What flooring can the H2O HD be used on?
The H2O HD is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood and parquet flooring. Not all floor types are suitable for steam cleaning. Always check your floor manufacturer’s cleaning instructions before using this product.
How long is the warranty on the H2O HD?

The standard warranty on the H2O HD is one year.

What type of water do I use?

The H2O HD uses tap water. However, in areas with hard water, distilled water should be used for better performance, accompanied by our H2O water softener.

Can I use detergent in my H2O HD?

No. We only recommend using cold water and our specially formulated H2O scents in the H2O HD.

What are the three different steam settings of the H2O HD for?

Low Steam – Blue Indicator Light – Ideal for sensitive surfaces such as Garments, Mattresses & Pillows, Upholstery, Sealed Hardwood/Laminate (may also use Medium Steam setting)

Medium Steam – Green Indicator Light – Ideal for light cleaning of Plastic, Granite & Marble, Tile, Slate and Windows & Mirrors

High Steam – Red Indicator Light – Ideal for tougher stains on Stainless Steel, Porcelain Fixtures and Carpets & Door Mats

How do I attach the window cleaning cloth to the window cleaning tool?

  1. Hook the straight side of the cloth that does not have the toggle, over the three black protrusions under the rubber squeegee.
  2. Place the tool cloth-down on to a table so as to hold the cloth in place.
  3. Hook the sides of the cloth over the hook shaped indents at the side of the cloth.
  4. Still holding the cloth in place against the table, pull the toggle until it cannot go any tighter.
Do I need to empty my H2O HD water tank after every use?

Yes.

How do I wash the H2O HD microfiber cloths?

Microfiber cloth care:

  • Machine wash 60 ºC (140 ºF)
  • Do not bleach
  • Do not use softener
  • Do not use tumble dryer
How do I replace the water filter?

To replace the water filter please follow these steps:

  • Remove the water tank by pressing the water tank release button and pulling the Water Tank from both sides
  • Grab and lift the water filter from the Handheld Steamer and discard
  • Insert the new water filter.
  • Replace the water tank
How often do I need to change the filter in my H2O HD?

We recommend changing the filter after every 3 – 4 months of use.

Do I still need to descale my H2O HD even though it has filters?

Yes. To ensure optimum performance we recommend descaling your H2O HD every 2-3 months.

How do I descale my H2O HD?

We recommend using the specially formulated and ready to use H2O™ Descaler and follow the below instructions:

  1. Add ½ bottle (125ml) of the H2O Descaler to your water tank.
  2. Fill the remainder of the tank to the MAX indicator with tap or distilled water.
  3. Secure and position the unit to ensure steam released is aimed away from the floor or surrounding objects and surfaces.
  4. Plug the unit in, turn the unit ON by pressing the Power Switch ( O / I ) and allow the unit to produce steam until the descaler or vinegar/water solution is used up.
  5. Repeat the above procedure as many times as necessary until a normal steam flow rate is achieved.
  6. Fill the Water Tank with fresh water, switch the unit ON and release the steam through the system until the Water Tank is empty.

H2O SteamFX Pro – Frequently Asked Questions

My H2O SteamFx Pro was working perfectly but now there is little to no steam is coming out of it. Is it broken?

Your unit is not broken. Over time, calcium and mineral deposits can build-up inside your steamer. These deposits can clog your machine and may lessen the amount of steam it produces or prevent any steam at all from coming out at all. Like all steam products, your steam mop needs to be cleaned about every 25 uses, or once a month, to maintain its best performance. The video below will walk you through all the easy to follow cleaning steps to keep your steam mop working perfectly!

What are the recommended uses for the H2O SteamFX™ Pro?

The H2O SteamFX™ Pro Handheld Steamer has a high degree of cleaning and degreasing power on a wide variety of surfaces. The steam emitted from the tip helps remove dirt, grease and grime. As the H2O SteamFX™ Pro uses ordinary tap water without additives, it is environmentally friendly.

The H2O SteamFX™ Pro with Mophead attachment is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning. The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage. When using on vinyl, linoleum or any other similar type, test the H2O SteamFX TM Pro with mophead on a small isolated area of your flooring prior to overall use on any floor surface. Heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Test the H2O SteamFX TM Pro on a small isolated area of your flooring prior to overall use on any floor surface. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O SteamFX TM Pro. When in doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will case streaking and possibly scratching.

This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.

What type of water do I use?

The H2O SteamFX TM Pro uses tap water. However, in areas with hard water, distilled water should be used for better performance.

What does my H2O SteamFX TM Pro come with?

H2O SteamFX TM Pro, Mop head with 3 extension bars, Microfiber Cloth, Carpet Glider, Round Brush, Bent Nozzle, Long Spray Nozzle, Window Cleaning Tool and Squeegee, Window Coral Cloth, Microfiber Cloth for Garment Steamer.

To purchase replacement items, visit the SteamFX Pro Accessory page.

How come my H2O SteamFX TM Pro does not power on?

1) Locate the water tank, remove the cap and fill with water to the “MAX” fill indicator line, then secure the water tank cap in place. Place under the main unit and screw into position following the Lock & unlock markings on the water tank.

2) Attach an accessory to Steam Outlet (see User Guide)

3) Plug the unit into an electrical outlet, make sure the On/Off switch in ON (red indicator light is on.)

How long do I need to wait for the steam to be ready?

About 20~30 seconds.

How long does one water tank of 450ml last during continuous steam cleaning?

It lasts approximately 13 +/- 2 minutes. When the unit stops emitting steam, it means the water tank needs to be refilled.

What is the temperature of the steam?

It is about 100°C.

What are the attachments used for?

The long spray nozzle – for general steaming cleaning.

Bent nozzle – for cleaning counters and sinks getting into hard to reach places.

Round nylon brush – great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. It can be used with soap or detergent to clean dirty areas.

Optional metal brush – can be used on hard surfaces that are not prone to scratches, such as brick floors, car wheels, metal doors and metal frames etc.

Extension hose – is designed for use with window cleaning tool/garment steaming and
optional duster.

Window cleaning coral cloth – use it to clean windows, mirrors and glass.

Garment cloth – to smooth the fabric and remove wrinkles and odors.

Mophead w/microfiber cloth and 3 extension pipes – to clean floor surface.

Carpet glider – use on carpeting or rugs

To purchase replacement items, visit the SteamFX Pro Accessory page.

How can I prevent my H2O SteamFX TM Pro from leaving puddles of water?

To avoid puddling of water, the Microfiber Cloth must be clean and dry for use. To replace the cleaning cloth, proceed as follows: Let the cleaning cloth cool down, remove cloth from unit, replace with a new Microfiber Cloth and continue use.

What do I do after use of my H2O SteamFX TM Pro?

Unplug Power Cord from outlet. Allow the unit and/or Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the water tank, clean surfaces of the H2O SteamFX TM Pro with a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.

I'm having trouble getting the pads onto the mop head, what is the best way to change the pads?

Place the Microfiber Cloth on the bottom of the Mop Head and make sure all the loops on the cloth are aligned with the gripping hooks on the bottom of the Mop Head (refer to User's Guide for illustration), then press the cloth against the Mop Head so the loops on the cloth catch the gripping strips on the Mop Head and hold the pieces together.

How do I use the H2O SteamFX TM Pro on my carpet?

When using the H2O SteamFX TM Pro with mophead attachment on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User's Guide for illustration). Do not attempt to use the H2O SteamFX TM Pro unit on carpet/rug surfaces without the carpet glider in place.

How do I wash the H2O SteamFX TM Pro microfiber pads/cloths?

When using the H2O SteamFX TM Pro with mophead attachment on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User's Guide for illustration). Do not attempt to use the H2O SteamFX TM Pro unit on carpet/rug surfaces without the carpet glider in place. Microfiber cloth care: Machine wash 60 ºC (140 ºF) Do not bleach Do not use softener Do not use softener.

To purchase replacement items, visit the SteamFX Pro Accessory page.

Does my H2O SteamFX TM Pro come with a warranty?

Your Product purchased from Thane Direct USA/Thane.Com is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Thane Direct USA Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at warranty@ecustomerresponse.com or 1-800-676-1604. Do not return the defective part or unit unless instructed to do so after contacting us. Under this warranty, Thane Direct USA/Thane.Com will repair or replace any parts found to be defective due to a manufacturer's defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct USA/Thane.Com is not responsible in any way for damages, losses or inconveniences caused by equipment failure arising from user negligence, abuse or use not in accordance with the User's Guide or any additional safety, use, or warnings included in the product materials.

Further, Thane Direct USA/Thane.Com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING: Damage due to accident, misuse, abuse, alteration or vandalism. Improper or inadequate maintenance. Unauthorized modification or commercial use. Damage in return transit. Unsupervised use by children under 18 years of age.

H2O Mop® X5 – Frequently Asked Questions

My H2O® Mop X5 suddenly stopped working. There is little to no steam is coming out of it anymore
Over time, calcium and mineral deposits can build-up inside your steam mop.  These deposits can clog your machine and may lessen the amount of steam it produces, or prevent any steam at all from coming out at all.  Like all steam products, your steam mop needs to be cleaned about every 25 uses, or once a month, to maintain its best performance.  The video below will walk you through all the easy to follow cleaning steps to keep your steam mop working perfectly!
What are the recommended uses for the H2O Mop® X5™?

The H2O Mop® X5™ is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning.

The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage. When using on vinyl, linoleum or any other. Test the H2O Mop® X5™ on a small isolated area of your flooring prior to overall use on any floor surface.

Heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Test the H2O Mop® X5™ on a small isolated area of your flooring prior to overall use on any floor surface. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O Mop® X5™. When I doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will case streaking and possibly scratching. This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.

What does my H2O® Mop X5™ come with?
  • H2O Mop® X5™
  • 1 Micro Fiber Cloth
  • 1 Carpet Glider
  • 1 Slim Nozzle
  • 1 Nylon Round Brush
  • 1 Wire Brush
  • 1 Extension Hose attachment
  • 1 Window Cleaner/Garment Steamer attachment
  • 1 Duster

To purchase replacement items, visit the X5 Mop Accessory page.

Now that I have assembled my unit, how come I am not getting any steam?

Once the unit is assembled, fill the water tank and ensure the cap is in a ‘locked’ position. Select the appropriate setting for which you will be using the H2O Mop® X5™. Please refer to the User’s Guide for use of each setting. If the unit is not steaming and the light indicator has gone from red to green, make sure that the On/Off switch has been pushed into the “on” position or the unit will not begin to steam.

Do I need to replace or clean a filter?

No, your H2O Mop® X5™ does not require any replacement of filters.

Do not immerse the H2O Mop® X5™ in water

Submerging the H2O Mop® X5™ will damage the steam cleaner and ultimately affect its functionality.

What are the small brushes used for?

The round nylon brush is great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. The round copper brush is great for cleaning coarse or metal surfaces, such as brick floors, car wheels, metal doors and metal frames, etc. Both brushes can also effectively clean the grease on pans, stoves and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.

To purchase additional or replacement items, visit the X5 Mop Accessory page.

What is the hose used for?

The hose is used with the Optional Accessories such as the Window Cleaning Tool, Garment Steaming Tool and Duster. To use the Optional Accessories remove the Mop Head by pressing the Lock Button on the Main Body or remove the Jet Nozzle following the same procedure (see User’s Guide for detailed information and illustrations). Insert the designated end of the Extension Hose into the designated hole in the Main Unit until it locks in place with the Lock Button on the Main Body (you will hear a clicking sound). Make sure the Extension Hose is securely locked into place before usage. Then you can attach and use either the window cleaning tools (attach Coral Cloth accordingly), the Garment Steaming Tool (attach Microfiber Cloth or Lint Cloth accordingly) or the Duster (attach Coral Cloth accordingly).

How can I prevent my H2O® Mop X5™ from leaving puddles of water?

To avoid puddling of water, the Microfiber Cloth must be clean and dry for use. To replace the cleaning cloth, proceed as follows: Let the cleaning cloth cool down, remove cloth from unit, replace with a new Microfiber Cloth and continue use. Select Low steam regulator position for minimal steam.

What are the different settings for?
1 – Low and 2 – Medium: ideal for cleaning all hard floors, such as linoleum, ceramic, marble, sealed hardwood, etc.
3 – High: ideal for cleaning carpets and rugs.
4 – Hot Spray: ideal for cleaning bathrooms, kitchens, window sills, car wheels, etc. You can change the Steam Regulator position and change the steam output while operating the H2O Mop® X5™.
What do I do after use of my H2O® Mop X5™?

Unplug Power Cord from outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap Power Cord around Upper and Lower Cord Wrap. Wipe all surfaces of the H2O Mop® X5™ with a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.

I'm having trouble getting the pads onto the mop head, what is the best way to change the pads?

Place the Microfiber Cloth on the bottom of the Mop Head and make sure all the loops on the cloth are aligned with the gripping hooks on the bottom of the Mop Head (refer to User’s Guide for illustration), then press the cloth against the Mop Head so the loops on the cloth catch the gripping strips on the Mop Head and hold the pieces together.

How do I use the H2O® Mop X5™ on my carpet?

When using the H2O Mop® X5™ on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User’s Guide for illustration). Do not attempt to use the H2O Mop® X5™ unit on carpet/rug surfaces without the carpet glider in place.

How do I wash the H2O® Mop X5™ microfiber pads/cloths?
When using the H2O Mop® X5™ on carpet surfaces:
Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User’s Guide for illustration).
Do not attempt to use the H2O Mop® X5™ unit on carpet/rug surfaces without the carpet glider in place.
Microfiber cloth care:
  • Machine wash 60 ºC (140 ºF).
  • Do not use bleach
  • Do not use softener

To purchase replacement items, visit the X5 Mop Accessory page.

Does my H2O® Mop X5™ come with a warranty?

Your Product purchased from Thane Direct USA/Thane.Com is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Thane Direct USA Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at warranty@ecustomerresponse.com or 1-800-676-1604. Do not return the defective part or unit unless instructed to do so after contacting us. Under this warranty, Thane Direct USA/Thane.Com will repair or replace any parts found to be defective due to a manufacturer’s defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct USA/Thane.Com is not responsible in any way for damages, losses or inconveniences caused by equipment failure arising from user negligence, abuse or use not in accordance with the User’s Guide or any additional safety, use, or warnings included in the product materials. Further, Thane Direct USA/Thane.Com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING: Damage due to accident, misuse, abuse, alteration or vandalism. Improper or inadequate maintenance. Unauthorized modification or commercial use. Damage in return transit. Unsupervised use by children under 18 years of age.