Customer Care - web
Your question is important to us. Due to the recent events surrounding Covid-19, we are experiencing a higher than normal email volume. Our response time is 3-5 business days. We ask for your patience and understanding in our delay. When communicating to us via support portal, please be sure to include as much information as possible so that we can answer you as quickly as possible. To further serve you better, you may log in to our self-serve portal where answers to frequently asked questions regarding your order can be found. If you have not yet registered, please visit: https://support.thane.com to create your account.
In light of Covid-19, we are also experiencing shipping delays with all carriers. If you have provided your email address, you will be notified of delivery as we will provide you with the tracking number, once your order has shipped. If you have not provided an email address, we ask that you kindly update your account to include it, Please visit to https://support.thane.com register.
Hours of Operation:
Monday – Friday 8:30 a.m. – 5:00 p.m. EST
30 Day Money Back Guarantee
If you are not thrilled with the results, you have 30 days from the day you receive the product to ship it back for a full refund of the purchase price less shipping and handling charges. Request RMA from our self serve portal at https://support.thane.com
Priority Processing – Priority Processing will ensure that your product is shipped first based upon available inventory. Priority Processing places your order in queue before all existing standard processing orders for the same products.
Multi Payments – Thane offers multiple payment options for each of our products. Your purchase can be divided into equal payments that are spread out over a predetermined period of time with the shipping, handling and tax added to the first of these payments. Multi payment options vary depending on the product purchased and are offered during the final checkout process. Multi payments are not available on all Thane products.
Refund status – In order to be eligible for a refund you must first contact our Customer Service to receive an RA number. Once Thane has received your product in accordance with the Terms and Conditions of our Money Back Guarantee- your refund will be processed. Refunds are processed within three business days of receipt of your return. However, it can take up to the 3 weeks to post to your account depending on your credit card issuer or method of payment. If you have been issued an RA, sent the product back and 3 weeks have passed- we advise you to contact our Customer Service Department.
How to Return a Product
For returns you must contact customer service to obtain a Return Authorization (RA) number on above support website and keep your original order confirmation email handy as it will be needed to register first time.
If you still can not find the answer to your question, please email via support portal link above.